Even though we don’t expect it, it could be possible that you are not entirely satisfied with one (or more) of the items that you’ve received with your order. Since we prefer customer satisfaction in the end we’ve made it possible to return items within 14 days from the moment of delivery/collection at local pick-up point.
If you prefer to return an item please make sure to notify us within 14 days from arrival and before return shipping the package. Return requests submitted after the 14 day limit will not be accepted and are no longer eligible for a refund. Have you received a damaged item? Damaged arrivals have to be reported within 48 hours from delivery/collection. Make sure to keep the original transport package available with the shipping label attached to it.
Request a Return
To request a return please send an email to firstname.lastname@example.org and make sure to include the order number, the product(s) that you prefer to return and a brief explanation why. We’ll send you a reply as soon as possible with instructions how to proceed with the return shipment.
Products that will be returned must meet the following:
- Product is unused & unwashed.
- Original packaging material must be included with the return items (shirts/hoodies in plastic bag with the size sticker attached to it, mugs in their box etc.).
- Return requests have to be shipped within 7 days from the moment that we approve the return and provide delivery instructions.
- Return shipping costs will have to be paid by the customer, Next Level and Triple Vision can not be held responsible for return charges unless a mistake was made with the delivery of your order (make sure to contact us first).
- Once the return shipment has arrived we will check the condition of the product(s) inside, after which we’ll provide a refund to the customer. Return shipments are usually processed into a refund in 1-5 business days from arriving at our warehouse in Rotterdam, NL, during busy periods return processing can take up to 14 days on maximum.
- Shipping charges as paid with your order can not be refunded. Only customers from inside The Netherlands can receive a full refund for the paid shipping costs (not return costs!) once all items from the order have been returned to the seller within 14 days from the moment of delivery. Shipping charges can not be refunded if the customer decides to keep an item instead of returning all products.
Excluded from Return
The following items are excluded from return and/or can not be refunded once purchased, unless physical items contain a manufacturing mistake:
- Returned items that do not meet the conditions as stated above.
- Used and/or washed products.
- Damaged arrivals that haven’t been reported.
- Purchased Music (both digital as vinyl/cd formats).
- Purchased Event Tickets.